Exemplar agencies driven by values

Common characteristics among effective agencies

Disability service agencies who are truly helpful to the people they serve have a number of characteristics in common.

For leaders working within Australian disability service agencies,, these characteristics are worth bearing in mind. Read Michael Kendrick's summary of eight American agencies.

Some lessons concerning agency transformation towards personalised services

OCL

OCL is an agency based in Syracuse in the US. Starting out as a conventional service provider offering group services, OCL began to change in the 1990s and now provides highly personalised supports, driven by strong values about people's life chances.

in this video link, OCL's board of directors talk about why this is important.

KFI

Based in Maine, USA, KFI have had a similar journey to OCL. Read about their beliefs and values.

And here is a bullet point summary of their transition.

Their change was underpinned by several key questions and principles.

Jay Nolan Community Services

Based in California, this is another agency that has transitioned to personalised supports.

Read Jeff Strully's summary of the agency's journey, and that of his own son.

Challenges of Organizational Change & Authentic Choice